How to Solve Problems with Withdrawals

In case you have issues with withdrawals, please take note of the following:

• Make sure that the withdrawal status has been marked completed. If status remains are “Withdrawal Pending”, please be patient.
• Most blockchains take some time to withdraw. Please only create a customer support ticket if you have not received your withdrawal in 24 hours.
• Once a user initiates a deposit or withdrawal, the process cannot be stopped. If an incorrect address was entered, ProBit will NOT be able to retrieve any lost assets as a result. Please ensure that the correct address has been entered prior to initiating the transaction.

Should you need further assistance, please create a ticket for ProBit Support Team through the Submit a request link. Be as specific as possible so that the team can best assist you. Include the following information:

1. ProBit account email address
2. Transaction ID
3. Name of coin
4. Number of coins expected for withdrawal
5. Any relevant screenshot

Note:

• For withdrawal address, copy and paste the address you would like to deposit the coins too. Make sure to check that its for the same coin
• You may click AVAILABLE BALANCE for the entire balance to be withdrawn, to avoid excess typing
• You may sometimes not be able to withdraw after resetting your password, OTP or other security features