How to Use or Troubleshoot the Universal 2nd Factor (U2F) Hardware Security Key

What is U2F?

U2F is an open authentication standard that enables internet users to securely access any number of online services with one single security key instantly and with no drivers or client software needed. You can find more information on U2F and the security key here.

ProBit Global will support U2F to grant users more security for their accounts. 

If you are interested, you may purchase the security key from the following:

• https://www.yubico.com/store/
• https://www.amazon.com/stores/node/10358012011?_encoding=UTF8&field-lbr_brands_browse-bin=Yubico&ref_=w_bl_hsx_s_pa_web_10358012011 

How to Use U2F Hardware Security Key

To login at ProBit using your hardware security key, follow these steps:

How to Setup Universal 2nd Factor (U2F) Authentication

To set up your account in order to log in with the hardware security key, refer to this guide:

How to Setup Universal 2nd Factor (U2F) Authentication>

Issues with Hardware Security Key

If you have issues with the hardware security key, you should refer to support from the manufacturer of the key. As the hardware security key is in your possession, ProBit will not be able to provide assistance or support on the hardware security key.

In the case where you have lost your hardware security key(s)

Please note that you only have to send Support 1 request. The request system is FIFO (first in first out).
If you send a follow up email to customer support, you automatically go to the back of the queue, increasing your waiting time.

1. In the ProBit Homepage, go to Support and click Contact Us.

2. After selecting Contact as a guest on the next screen, fill out the Submit a Request form. Please make sure to indicate the following:

• Name
• Email used to sign up at ProBit
• Phone number
• Date when you last deposited to ProBit wallet, Coin name, Amount and Transaction ID
• If you haven’t deposited any coin, please indicate that you have not deposited any coin in the form.

Please also attach the following files:

• Screenshot of the last transaction that you deposited in your wallet (If you transferred from another exchange, send a screenshot of the transaction from that exchange)
• Photocopy of ID card (e.g. passport, driver’s license) 
• A selfie showing your face while holding your ID card with a note that says: Application date (ex. 2020.05.10), for confirmation of ProBit.