Missing Deposits and Deposits With Incorrect Token or Address Information

The cause of missing deposit or withdrawal may be blockchain network congestion, or the deposit being made using a wrong address or blockchain.

Please be advised that this process is automated via blockchain networks; ProBit Global is unable to control the speed. If the transaction does not go through after 24 hours, you may follow up through the Submit a Request link.

In case you placed a deposit using the wrong token/address/blockchain, please provide the following information and documents through the Submit a Request link. Make sure you have completed KYC on ProBit Global if you haven't, and we will conduct an investigation to resolve your case.

*Misplaced transactions take considerable time to recover so please be sure to always double-check that you are sending the correct token to the correct destination address.

Required Information:

1. Name
2. ProBit Global account email address
3. Name of coin
4. Deposit address
5. Transaction ID (please copy-paste it in your message)
6. Number of coins deposited
   
   

Required Documents:

1. A full-page screenshot taken from within the exchange or platform that was used to make the transaction. Please make sure that the TXID/hash is visible.
   Inform us of the name of the website. 
   
   Note: As per official policy, we can't accept ProBit Global, blockchain explorer or email screenshots. You will need to log in to the wallet that was used to withdraw from and provide a screenshot showing the relevant information, which will verify you as the legitimate transaction owner.
    
2. A clear photo of your resident registration ID that was used for KYC verification together with a handwritten note with your ProBit Global email address, the current date, and "ProBit Global deposit not received" phrase written. You can cover the last 7 digits of the ID number.
   
   
3. One clear, unedited photo showing all of the following information together:
   • your face
   • a handwritten note with the current date (example: July 25, 2019), your ProBit Global email address, as well as "ProBit Global deposit not received" phrase written
   • your resident registration ID

The following is our policy regarding incorrectly placed deposits:

• Deposit error of ARDOR, BNB, BTO, EOS, NEM, NUVO, STEEM, XLM, XMR, XRP, XYM with the wrong Destination tag, Memo or Message

Charge: No charge

Note that if a transfer was sent to a wrong Destination tag, Memo, Message, etc, and the Destination tag, Memo, Message, etc belongs to a valid account, but the account owner does not cooperate with returning it: It cannot be done. 

• Deposit error of ERC-20 token (listed on ProBit Global)

Charge: A fee of 300 USD ~ 1,000 USD worth of USDT/BTC will be charged if successful.

• Deposit error of ERC-20 token (not listed on ProBit Global)

ProBit Global is not able to guarantee recovery. 

Charge: A fee of 300 USD ~ 1,000 USD worth of USDT/BTC will be charged if successful.

• ETH - ETC Deposit Error

Charge: A fee of 300 USD ~ 1,000 USD worth of ETH will be charged if successful.

• Other Deposit Errors

ProBit Global is not able to guarantee recovery. 

Charge: A fee of 1,000 USD worth of USDT/BTC will be charged if successful.

IMPORTANT NOTE: In some cases, due to blockchain characteristics, incorrect deposit recovery is not possible. 

Please understand that recovery of a wrong deposit is a big risk as there are security concerns and we have no choice but to charge a fee. Always confirm your address and token carefully before you make a deposit on ProBit Global.