The cause of missing deposit or withdrawal may be blockchain network congestion, or the deposit being made using a wrong address or blockchain.
Please be advised that this process is automated via blockchain networks; ProBit Global is unable to control the speed. If the transaction does not go through after 24 hours, you may follow up through the Submit a Request link.
In case you placed a deposit using the wrong token/address/blockchain, please provide the following information and documents through the Submit a Request link. Make sure you have completed KYC on ProBit Global if you haven't, and we will conduct an investigation to resolve your case.
*Misplaced transactions take considerable time to recover so please be sure to always double-check that you are sending the correct token to the correct destination address.
Required Information:
- Name
- ProBit Global account email address
- Name of coin
- Deposit address
- Transaction ID (please copy-paste it in your message)
- Number of coins deposited
Required Documents:
- A full-page screenshot taken from within the exchange or platform that was used to make the transaction. Please make sure that the TXID/hash is visible.
Inform us of the name of the website.
Note: As per official policy, we can't accept ProBit, blockchain explorer or email screenshots. You will need to log in to the wallet that was used to withdraw from and provide a screenshot showing the relevant information, which will verify you as the legitimate transaction owner.
- A clear photo of your resident registration ID that was used for KYC verification. You can cover the last 7 digits of the ID number.
- One clear, unedited photo showing all of the following information together:
• your face
• a handwritten note with the current date (example: July 25, 2019) as well as "ProBit deposit not received" phrase written
• your resident registration ID
The following is our policy regarding incorrectly placed deposits:
-
Deposit error of ARDOR, BNB, BTO, EOS, NEM, NUVO, STEEM, XLM, XMR, XRP, XYM with the wrong Destination tag, Memo or Message
Charge: No charge
Note that if a transfer was sent to a wrong Destination tag, Memo, Message, etc, and the Destination tag, Memo, Message, etc belongs to a valid account, but the account owner does not cooperate with returning it: It cannot be done.
-
Deposit error of ERC-20 token (listed on ProBit)
Charge: A fee of 300 USD ~ 1,000 USD worth of USDT/BTC will be charged if successful.
-
Deposit error of ERC-20 token (not listed on ProBit)
ProBit is not able to guarantee recovery.
Charge: A fee of 300 USD ~ 1,000 USD worth of USDT/BTC will be charged if successful.
-
ETH - ETC Deposit Error
Charge: A fee of 300 USD ~ 1,000 USD worth of ETH will be charged if successful.
-
Other Deposit Errors
ProBit is not able to guarantee recovery.
Charge: A fee of 1,000 USD worth of USDT/BTC will be charged if successful.
IMPORTANT NOTE: In some cases, due to blockchain characteristics, incorrect deposit recovery is not possible.
Please understand that recovery of a wrong deposit is a big risk as there are security concerns and we have no choice but to charge a fee. Always confirm your address and token carefully before you make a deposit on ProBit Global.
Comments
28 comments
@ProBit_Exchange
I tried withdrawing XLM for the past 2 hours still not confirmed
https://support.probit.com/hc/en-us/articles/360026959132/comments/360004717492
https://support.probit.com/hc/en-us/articles/360026959132/comments/360004717492
Good
My deposits from USDT and CNS dont show in my balance, USDT its been 3 days, and CNS 2 hours
TAcoTPiNKmVHqAFoCEGnQZinUBJPQAm6RC
https://tronscan.org/#/transaction/25112187b0bbc6af781eed846d7a35f82781784c56a12eb2d3ba755edb4caae9
Please help
I’m having the same issues guys
Hallo
Ich vermisse zwei Einzahlungen
I transferred CNS to my Tron address mistakenly from my Probiy account. Can the transaction be canceled. Please help
Wrong destination tag it excess number 4 in the end
Name jayson navarro
jaysonnavarro1979@gmail.com
Sologenic
Deposit address: rJChk8e71gxVhyJSr1srzZxWhVisWMMYKZ
Destination tag: 54943867
Transaction ID: A2E69744A5EF9566390FE210BF20098616C0BB426A3F1163B8D8298EFCD79BEC
Number of coins deposited 40 sologenic
https://bithomp.com/explorer/A2E69744A5EF9566390FE210BF20098616C0BB426A3F1163B8D8298EFCD79BEC
Validate in ledger #58746820
I made copy paste how suppose to be a mistake in address, this is your problem not mine
Hi dear friend
I sent some ERG currency to this wallet yesterday, but unfortunately I have not received it yet
Sent ETN to my ProBit wallet and still has not shown up for 2 days. Submitted a ticket and so far no response. Please help
تعداد 980 دلار را اشتباها به آدرس BTC فرستادم لطفا کمکم کنید تا برگردانم
فرستادن 980 دلار به ادرس اشتباه
لطفا کمک کنید تا بتونم برش گردونم
Hlo I have send 35 xrp from ruqqu wallet yesterday am yet to receive in my probit account
Name : Sadam Abbas Saidu
Probit account email : saderm190@gmail.com
Coins Name : xrp
Deposit address : rJChk8e71gxVhyJSr1srzZxWhVisWMMYKZ
Transaction I'd : BAAADEC8497F6B044310D77801080B495046BC1DD8CBD1EE1F89ACD579E5
Number of coins deposited : 35.1624 XRP
dont put private info here
I have deposited BNB from my trust wallet to probit but didn't receive it yet please who can help me
I deposited BNB from budle wallet to probit but i mistakenly not included memo code, so i filled the form yesterday and i submitted it but yet to receive a response, any help please.
my name:ebrahim
email address:eebrrahhimm@gmail.com
name of coin:pzm(prizm)
deposit address:PRIZM-EKH8-UAXV-CU2A-94CYX
id:2853891020205731365
numbers deposite:23407
Hello, do not be tired. I deposited pzm currency but I forgot to enter the message in the transaction section that was confirmed, which was entered in my account, I also sent a photo
I deposited bnb but not show its 6th day of deposit please help
J ai transféré mes syl sur une mauvaise adresse estbil possible d annuler la transaction et de les deposer au bin endroit sur probit
Merci
Please how can I deposit
I have Deposited BNB smart chain from my Probit wallet to a wrong Address 0xCb6E26dbA176d6EaAfac411Ff5f6861C3cCA32f2 on 21/04/2021 and I can see the BNB on my Probit wallet all the time pls Help me.
Here is my Email. ahmadsunusi15@gmail.com
Searching over scenarios about BNB smart chain deposit before doing one. Good thing that I have landed and learn here and got some useful information.
Thank you!
BlissR
Been trying to withdraw 100x to my trustwallet for over 30hours and it is still 'processing'..... What's going on...?
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