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Deposits With Incorrect Token or Address Information

ProBit Support
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In case you placed a deposit using the wrong tokens/wrong addresses, please raise a request through the Submit a Request link. Please include the following information when submitting the request:

  1. Name
  2. ProBit account email address
  3. Name of coin
  4. Deposit address
  5. Transaction ID
  6. Number of coins deposited

Required Documents:

1)Attach a screenshot of transfer history on the originating platform / website / wallet from which the deposit is made (block explorer screenshots will not be accepted). Inform us of the name of the website. 

Note: As per official policy, we can't accept blockchain explorer screenshots so please send us a full-page screenshot from within your wallet / platform which will verify you as the legitimate transaction owner.

2) A picture of your resident registration ID that was used for KYC verification with the last 7 digits hidden

3) A picture that clearly displays:

• your face

• a note with the current date (example: July 25, 2019) as well as "ProBit deposit not received"

• your resident registration ID with the last 7 digits hidden

 

The following is our policy regarding incorrectly placed deposits:

  • Deposit error of EOS, XRP, XLM, XMR, STEEM, NEM, BTO, ARDOR, NUVO with the wrong Destination tag, Memo or Message

Charge: No charge

Duration: The process may take up to 5 working days.

Note that if someone possesses a Destination tag, Memo, Message or etc, but does not cooperate with returning it: It cannot be done. 

  • Deposit error of ERC-20 token (listed on ProBit)

Charge: No charge

Duration: The process is automatic. 

  • Deposit error of ERC-20 token (not listed on ProBit)

ProBit is not able to guarantee recovery. 

Charge: A fee of 300 USD worth of USDT/BTC will be charged if successful.

Duration: This type of request is processed only once a month.

  • ETH - ETC Deposit Error

Charge: A fee of 300 USD worth of ETH will be charged if successful.

Duration: This type of request is processed only once a month.

  • Other Deposit Errors

ProBit is not able to guarantee recovery. 

Charge: A fee of 1,000 USD worth of USDT/BTC will be charged if successful.

Duration: This type of request is processed only once a month.

IMPORTANT NOTE: In some cases, due to blockchain characteristics, incorrect deposit recovery is not possible. 

Please understand that recovery of a wrong deposit is a big risk as there are security concerns and we have no choice but to charge a fee. Always confirm your address and token carefully before you make a deposit on ProBit Exchange.

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