In case you placed a deposit using the wrong tokens/wrong addresses, please raise a request through the Submit a Request link. Please include the following information when submitting the request:
- Name
- ProBit account email address
- Name of coin
- Deposit address
- Transaction ID
- Number of coins deposited
Required Documents:
1)Attach a screenshot of transfer history on the originating platform / website / wallet from which the deposit is made (block explorer screenshots will not be accepted). Inform us of the name of the website.
Note: As per official policy, we can't accept blockchain explorer screenshots so please send us a full-page screenshot from within your wallet / platform which will verify you as the legitimate transaction owner.
2) A picture of your resident registration ID that was used for KYC verification with the last 7 digits hidden
3) A picture that clearly displays:
• your face
• a note with the current date (example: July 25, 2019) as well as "ProBit deposit not received"
• your resident registration ID with the last 7 digits hidden
The following is our policy regarding incorrectly placed deposits:
-
Deposit error of EOS, XRP, XLM, XMR, STEEM, NEM, BTO, ARDOR, NUVO with the wrong Destination tag, Memo or Message
Charge: No charge
Duration: The process may take up to 5 working days.
Note that if someone possesses a Destination tag, Memo, Message or etc, but does not cooperate with returning it: It cannot be done.
-
Deposit error of ERC-20 token (listed on ProBit)
Charge: No charge
Duration: The process is automatic.
-
Deposit error of ERC-20 token (not listed on ProBit)
ProBit is not able to guarantee recovery.
Charge: A fee of 300 USD worth of USDT/BTC will be charged if successful.
Duration: This type of request is processed only once a month.
-
ETH - ETC Deposit Error
Charge: A fee of 300 USD worth of ETH will be charged if successful.
Duration: This type of request is processed only once a month.
-
Other Deposit Errors
ProBit is not able to guarantee recovery.
Charge: A fee of 1,000 USD worth of USDT/BTC will be charged if successful.
Duration: This type of request is processed only once a month.
IMPORTANT NOTE: In some cases, due to blockchain characteristics, incorrect deposit recovery is not possible.
Please understand that recovery of a wrong deposit is a big risk as there are security concerns and we have no choice but to charge a fee. Always confirm your address and token carefully before you make a deposit on ProBit Exchange.
Comments
18 comments
@ProBit_Exchange
I tried withdrawing XLM for the past 2 hours still not confirmed
https://support.probit.com/hc/en-us/articles/360026959132/comments/360004717492
https://support.probit.com/hc/en-us/articles/360026959132/comments/360004717492
Good
My deposits from USDT and CNS dont show in my balance, USDT its been 3 days, and CNS 2 hours
TAcoTPiNKmVHqAFoCEGnQZinUBJPQAm6RC
https://tronscan.org/#/transaction/25112187b0bbc6af781eed846d7a35f82781784c56a12eb2d3ba755edb4caae9
Please help
I’m having the same issues guys
Hallo
Ich vermisse zwei Einzahlungen
I transferred CNS to my Tron address mistakenly from my Probiy account. Can the transaction be canceled. Please help
Wrong destination tag it excess number 4 in the end
Name jayson navarro
jaysonnavarro1979@gmail.com
Sologenic
Deposit address: rJChk8e71gxVhyJSr1srzZxWhVisWMMYKZ
Destination tag: 54943867
Transaction ID: A2E69744A5EF9566390FE210BF20098616C0BB426A3F1163B8D8298EFCD79BEC
Number of coins deposited 40 sologenic
https://bithomp.com/explorer/A2E69744A5EF9566390FE210BF20098616C0BB426A3F1163B8D8298EFCD79BEC
Validate in ledger #58746820
I made copy paste how suppose to be a mistake in address, this is your problem not mine
Hi dear friend
I sent some ERG currency to this wallet yesterday, but unfortunately I have not received it yet
Sent ETN to my ProBit wallet and still has not shown up for 2 days. Submitted a ticket and so far no response. Please help
تعداد 980 دلار را اشتباها به آدرس BTC فرستادم لطفا کمکم کنید تا برگردانم
فرستادن 980 دلار به ادرس اشتباه
لطفا کمک کنید تا بتونم برش گردونم
Hlo I have send 35 xrp from ruqqu wallet yesterday am yet to receive in my probit account
Name : Sadam Abbas Saidu
Probit account email : saderm190@gmail.com
Coins Name : xrp
Deposit address : rJChk8e71gxVhyJSr1srzZxWhVisWMMYKZ
Transaction I'd : BAAADEC8497F6B044310D77801080B495046BC1DD8CBD1EE1F89ACD579E5
Number of coins deposited : 35.1624 XRP
Please sign in to leave a comment.