How to Reset Password

If you have forgotten your password, click on Login > “Forgot your password?”.

Enter your email address and follow the next instructions provided on the page.

If you have lost access to your email account, please attach all the supporting documents below and contact through the Submit a Request link.

This will assure ProBit that the password reset request was raised by you and that your account is not being hacked. You will be notified once all the supporting documents are confirmed. It may take about 7 days to process after receiving and confirming the documents.

Required information:

ProBit Global account email:
Mobile phone number (with country code):
Your name:
Date of the request:

Required documents:

1.  Photo of your ID card with the attached note

Write the following on a note and attach it to your ID card:

"ProBit Global password reset request"
ProBit Global account email:
Mobile phone number (with country code):
Your name:
Date of the request:

(Example)
ProBit Global  Password reset request
Account email: aaa@domain.com
Mobile number (with country code): +12 555 3456 7890
Name: Yangmal Go
Date: 2020-04-10

2. Selfie with ID and attached note

 Please send over a selfie while holding up your ID and the required note. 

3. A full-page screenshot taken from within the exchange or platform that was used for one of your most recent transactions that was transferred to your ProBit Global wallet. Please make sure that the TXID/hash is visible.

* ProBit wallet, blockchain explorer, email screenshots will not be accepted

*How to submit documents

Please register your inquiry at the customer center at the top of the website along with the submission documents above.

Submit a request >