How to Reset Password

If you have forgotten your password and have trouble logging in properly, please attach all the supporting documents below and contact us below.

Submit a request >

Once all the supporting documents are confirmed, we will let you know how to reset your password by email.

* It may take about 7 days to process after receiving the documents.

* Documents to be submitted

1.  Photo with a note on your ID card

Write the following on a note and attach it to your ID card.

Example)
ProBit
Password reset request
Account email: aaa@domain.com
Mobile number: +12 555 3456 7890
Name: Yangmal Go
Date: 2020-04-10

2. Selfie with ID and attached note

 Please send over a selfie while holding up your ID and the required note. 

* How to submit documents

Please register your inquiry at the customer center at the top of the website or send an e-mail to support@probit.com , along with the submission documents above.

Submit a request >