How to Reset Password

*Update: Please note that a 3rd document (screenshot/information on your most recent deposit) must now be submitted in order to process password reset requests. 

Refer to #3 in this announcement.

If you have forgotten your password and have trouble logging in properly, please attach all the supporting documents below and contact us below.

Submit a request >

Once all the supporting documents are confirmed, we will let you know how to reset your password by email.

* It may take about 7 days to process after receiving the documents.

* Documents to be submitted

1.  Photo with a note on your ID card

Write the following on a note and attach it to your ID card.

Example)
ProBit
Password reset request
Account email: aaa@domain.com
Mobile number: +12 555 3456 7890
Name: Yangmal Go
Date: 2020-04-10

2. Selfie with ID and attached note

 Please send over a selfie while holding up your ID and the required note. 

3. A screenshot taken from within the destination exchange or platform for the last transaction ID that was transferred to your ProBit wallet.

(ProBit wallet screenshots and blockchain explorer screens will not be accepted)

You will need to log in to the wallet that was used to withdraw from and provide a screenshot showing the relevant information. 

*How to submit documents

Please register your inquiry at the customer center at the top of the website or send an e-mail to support@probit.com , along with the submission documents above.

Submit a request >